01
We train it on your shop
Opening hours, location and parking, what you stock, price ranges, your returns and click-and-collect policy. Winnen learns your shop so it sounds like your best floor staff — not a robot.
Answer every shopper.Even at closing time.
Your team is on the floor with a customer — they can't grab the phone too. Winnen is the AI receptionist that answers every call, tells shoppers if you're open and if it's in stock, handles click-and-collect and returns, takes special orders, and asks for reviews — 24/7, in any language a shopper speaks.
Hear it answer a call
Live in a day. No new hardware. No long contract.
62%
of calls to a busy shop go unanswered when staff are with a customer — every one is a sale that walks down the street.
8 in 10
shoppers call ahead to check hours, stock or price before they make the trip to your store.
€85
is the average basket a single answered call protects — at €0.40 a call, the maths is not close.
The cost of a ringing phone
A missed call is a sale on someone else's shelf.A shopper checking if you have it in stock won't leave a message. They hang up, call the next shop, and buy it there — or just order it online before they reach the door.
Every call that rings out while you're ringing up a sale, every "are you open?" after close, every holiday-rush caller who can't get through — it's a basket walking out, quietly, all day long. Winnen answers when your floor staff can't, so the sale stays yours.
Call-abandonment & pre-visit call behaviour — retail benchmarks, 2024
How it works
Live in a day. Selling by tomorrow.
02
It answers your number
Forward your line or use a new one. Winnen picks up on the first ring — mid-sale, after close, in the Saturday rush — answers the question, takes the special order, and texts the shopper a confirmation instantly.
03
Your team sees everything
Every call, order and request lands in one shared inbox with a recording, transcript and summary. Nothing slips. Anyone on the team can pick up the thread when they're back behind the till.
Try it yourself · live 24/7
Don't take our word for it.
We'll call you.
Enter your number and our AI receptionist calls you in seconds — the same AI your customers would reach. No download, no signup.
What it does
A shop assistant that never clocks off
Built for the way a shop actually runs — the floor, the phone, the holiday rush, the after-hours "are you open?" calls.
Answers hours, location & directions
"Are you open today? Where do you park? Are you on the high street?" — answered instantly, every time, so nobody hangs up to check a competitor instead.
Tells shoppers if it's in stock
The single most common call. Winnen answers whether you carry it and roughly what's on the shelf — so the shopper makes the trip to you instead of ordering elsewhere.
Answers price & pricing questions
"How much is it? Is it on sale? Do you price match?" Winnen gives the answer on the spot, so your team isn't pulled off the floor to quote over the phone.
Handles click-and-collect
Reserve-and-collect and order-pickup questions, answered and logged — "is my order ready, when can I collect, can you hold it?" — without tying up the counter.
Answers order-status questions
"Where's my order? Has it arrived? Is my repair done?" Winnen checks the details you set and gives the shopper a clear answer instead of a busy tone.
Handles returns & exchanges
Explains your returns window, what's needed, and how exchanges work — calmly and consistently — so a refund question never costs you a customer.
Captures special orders
Out of stock, a size you don't carry, a custom request — Winnen takes the details on the call and texts them to your team, so the order is captured, not lost.
Wins you more reviews
After a great visit, Winnen asks happy shoppers for a Google review at the perfect moment — so you climb the local rankings and new shoppers find you first.
Speaks 20+ languages
Greets and helps every shopper — tourist or local — in their own language, and hands off to your team with full context the moment a person is the right call.
Connects to the tools you already run
Your POS / e-commerce toolsGoogleZapier
Connects to what you use. Everything else via Zapier.
One saved sale pays for the month.
- 24/7 AI receptionist on your shop number
- Answers hours, location, stock & price
- Handles click-and-collect & reservationsNo missed pickups
- Returns, exchanges & order-status answered
- Captures special orders & routes them to staff
- Transfers to a person the moment it's needed
- Automatic Google review requests
- Speaks 20+ languages — tourists & locals
- Done-for-you setup — live in a dayFree
€69/ month
Or pay as you go — just €0.40 per answered call. No contract, cancel anytime.
Book a demoIt pays for itself — or it's free.If Winnen doesn't book you more business than it costs in your first 30 days, you don't pay a cent. No contract, no lock-in.One saved basket is worth far more than a month of Winnen. At €0.40 a call, it pays for itself the first time it keeps a single sale in your shop.
Questions, answered
Will it sound like a robot to my shoppers?+
No. Winnen uses a natural, warm voice and is trained on your shop, so it sounds like a friendly, well-briefed member of your floor staff — not a phone menu. Most shoppers don't realise they aren't talking to a person, and the moment a call truly needs a human, it hands off to your team with full context.
Does it actually know my stock and hours?+
Yes. We train Winnen on your opening hours, location, the ranges you carry and your policies, and it can connect to your POS or e-commerce tools so it answers stock, price and order-status questions accurately. Anything else connects via Zapier — and it always offers to take a message or a special order when it isn't sure.
Can it handle the holiday rush?+
That's exactly what it's for. Winnen answers every call at once — there's no hold music and no busy signal. When the shop is packed and the phone won't stop, Winnen catches every call so none of them ring out to the shop down the street.
What about after hours?+
Winnen answers around the clock. "Are you open tomorrow? Do you have it? Can you hold one for me?" all get a real answer at 9pm — and a special order or message is captured and waiting for your team in the morning, instead of a missed call you never knew about.
Can it help tourists in other languages?+
Yes. Winnen greets and helps every caller in their own language — over 20 of them — and switches automatically. A visitor who doesn't speak the local language still gets your hours, your stock and a warm welcome, so the sale is never lost in translation.
How fast can we go live?+
Usually within a day. We set it up with you — your hours, stock, policies and the calls you want it to handle — you forward your line, and it starts answering. No new phone system, no hardware, no long contract.
Stop letting the phone ring out
Keep the sale.Book the demo.
See Winnen answer a real call, tell a shopper it's in stock, and capture a special order — for your shop, in minutes. Then decide.
Book a demo- Live in a day
- No long contract
- Pays for itself or it's free