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Winnen help center

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Search the help center or browse by topic. Most setups are live in a day — and a human is one click away if you'd rather we did it with you.

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Popular questions

How fast can I go live?+

Most businesses are live in a day. We build your AI receptionist with you, point your number at Winnen, and you start answering every call — usually the same afternoon.

Does it work with my existing number?+

Yes. Keep your number and forward your calls to Winnen, or port it over fully. Either way, customers keep calling the number they already know.

What does the AI receptionist actually do?+

It answers every call 24/7 in your brand voice, books appointments, answers FAQs like hours, pricing and location, qualifies and routes hot leads to a human, and takes a message with an instant text-back and a written summary. It speaks 20+ languages and switches automatically.

What does Winnen cost?+

Two simple plans: €69/month for unlimited calls with every feature included, or pay-as-you-go at €0.40 per answered call with no monthly fee. No usage tiers and no surprise overage bills.

What's the guarantee?+

If Winnen doesn't book you more business than it costs in your first 30 days, you don't pay a cent. It pays for itself or it's free — month to month, no contract, cancel any time.

How do customers pay me?+

Send a pay link by SMS and the customer pays in two taps — iDEAL, cards, Bancontact, Apple Pay or Google Pay. In person, use Tap to Pay on just your phone, no terminal. Invoices include line items and 21% BTW, powered by Stripe.

How do review requests work?+

Winnen texts the right customer at the right moment to ask for a review. A rating gate sends happy customers to Google and routes unhappy ones to private feedback first, so you can fix it before it goes public. Replies can be AI-drafted or auto-sent.

Can my whole team use it?+

Yes. Everything lives in one shared inbox across desktop and mobile — assign conversations, leave private internal notes, @mention teammates, and set statuses like open, pending, snoozed or closed.

Still need a hand?

Talk to a real human

Can't find it here? We'll walk you through setup and answer anything — and have you live in a day.

Already a customer? Reach us from inside your Winnen inbox.