24/7 answering service for estate agents
Never miss another call in Glasgow
Winnen answers your agency's phone day and night, books viewings and valuations straight into your diary, and texts you a summary of every call. €0.40 per answered call with no subscription, or €69/month for unlimited calls.
No subscription · set up in under an hour
- Answers 24/7 — evenings, Saturdays and during viewings
- Books into Reapit, Alto, Street.co.uk and Jupix
- €0.40 per call, no monthly fee
- Pays for itself in 30 days or it's free
Why a ringing phone costs you
The calls you miss become someone else's instruction
In Glasgow, your highest-intent calls — a viewing booked off a portal, a vendor wanting a valuation — land in the evening, on Saturdays, and while your negotiators are out on appointments. Roughly 85% of those callers never ring back; they simply phone the next agent on the portal. Each missed valuation is a full instruction and a full fee gone. The agent across Scotland who picks up first is the one who wins the listing.
Source · Property Industry Eye / Estate Agent Today (2022); MIT/InsideSales lead-response research; UK call-handling enquiry-timing studies.
How it works
Your phone rings while you're busy or closed. Instead of voicemail, the call forwards to Winnen.
Your AI receptionist picks up in seconds and talks like your front desk — answering questions on services, prices and availability.
The appointment lands on your calendar and you get a summary. The customer's booked before they call anyone else.
Try it yourself · live 24/7
Don't take our word for it.
We'll call you.
Enter your number and our AI receptionist calls you in seconds — the same AI your customers would reach. No download, no signup.
Calls Winnen handles for your agency
Trained on your stock, your fees and your patch, Winnen answers the calls a busy branch can't — and acts on them.
A buyer rings about a property they've seen on Rightmove or Zoopla. Winnen checks the slot, books the viewing into your diary, and confirms it by text — even at 8pm on a Saturday.
Winnen tells callers whether a listing is still available, under offer or sold subject to contract, and captures their details if they want to be kept in the loop or shown something similar.
The call every branch wants. When a vendor asks for a free valuation or market appraisal, Winnen books the market-appraisal appointment and flags the hot lead to you immediately.
Asking price, EPC rating, tenure, service charge, garden, parking, chain — Winnen answers the common questions from your listing details and books a viewing while interest is high.
Rental availability, deposits, referencing, tenancy terms, or a landlord wanting their property let or managed — Winnen handles the lettings line and routes landlord instructions to the right person.
Winnen takes and records offers, and handles the 'any update?' calls on an agreed sale — solicitors, searches, exchange, completion — logging each one so nothing falls through the chain.
“We were losing evening and Saturday enquiries to whoever picked up first. Winnen now books the viewings and flags every valuation lead before we're back in the office — it's paid for itself many times over.”
Branch manager · an independent estate agency
The honest comparison
Stack it up
Beyond the phone
It runs your whole front desk
Answering the phone is just the start. Inbox, calendar, payments, reviews and CRM are all built in, all on one plan.
Every call and text in one thread per customer — recordings, voicemail and AI summaries included.
It books into your calendar, and a booking link lets customers grab a slot, with text confirmations and reminders.
Send a pay-link by text — card, iDEAL or Tap to Pay. The receipt logs itself back. Powered by Stripe.
After every job it asks for the review, steers unhappy customers to you first, and drafts your Google replies.
Every contact gets a timeline of calls, texts, payments and reviews. Tagged, owned and searchable.
It knows your services, prices and booking rules, and answers in your own voice — not a generic bot.
Everything included. One number, one login, one bill — no add-on tax, no per-seat surprises.
The math
What missed calls cost you
You're losing about
€2,692,800
a year walking to your competitor.
Winnen costs €69/mo. Recover even a fraction of that leak and it's a 3252×.
Plug the leak→Drag the sliders to your own numbers. Assumes you'd win 1 in 3 of the calls you currently miss.
One simple plan
Everything you need to never miss a call
- A 24/7 AI receptionist on your own number — answers every call
- Books straight into your calendar
- Custom-trained on your services, prices & booking rules
- Your own voice & tone — callers think it's your front desk
- Call summaries, transcripts & recordings in your inbox
- Unlimited calls, every feature — no usage tiers, no overage bills
- Done-for-you setup & number connection
- Live in under an hour — we build and train it for you
No contract · cancel anytime · it pays for itself or it's free
Quick answers
€0.40 per answered call with no subscription, or €69/month for unlimited calls. No contract, and it pays for itself in 30 days or it's free.
Yes. Winnen answers 24/7 — evenings, weekends and bank holidays — exactly when buyer and seller enquiries peak and your office line is on voicemail.
Yes. Winnen books viewings and valuations and logs leads into systems like Reapit, Alto, Street.co.uk and Jupix, then texts you a summary of every call.
Yes. Winnen checks availability, books the viewing or market appraisal into your calendar, confirms it with the caller, and flags the lead to your team.
It pays for itself — or it's free.
If Winnen doesn't book you more business than it costs in your first 30 days, you don't pay a cent. No contract, no lock-in.
Frequently asked questions
Will callers in Glasgow know it's not a person?+
Winnen uses a natural AI voice trained on your agency, and most callers simply experience a friendly, knowledgeable receptionist who answers on the second ring. Speed of answer beats everything — a picked-up call always beats voicemail. You can also have Winnen introduce itself as your virtual assistant if you prefer.
How does Winnen know my live stock and prices?+
Winnen is trained on your live listings and can connect to your CRM, so it knows what's available, what's under offer, and the key details like price, EPC and tenure. For anything it shouldn't quote, it takes the details and books a callback from the right negotiator.
Can I keep my current Glasgow phone number?+
Yes. You keep your existing number and forward calls to Winnen whenever you want — all the time, after hours only, or when the line is busy. Nothing changes for your callers.
Is Winnen compliant with GDPR and anti-money-laundering rules?+
Yes. Estate agency is an AML-supervised sector and Winnen is built for it — calls carry a recording notice, only the details you need are captured, and data is handled under UK GDPR and the DPA 2018. Sensitive ID and verification steps are flagged to your team rather than handled by the bot.
Can I still handle valuations and offers myself?+
Absolutely. You decide which calls Winnen handles. Many agencies let it book viewings and capture lettings enquiries while routing valuation and offer conversations straight to a named negotiator, with the lead details already gathered.
How long does setup take?+
Most agencies are live within a few days. We train Winnen on your listings, fees, areas and tone of voice, connect it to your booking system, and test it with you before any real calls go through.
Will it cope with local street names around Glasgow?+
Yes. Winnen is trained on the streets, districts and developments across Glasgow and West End, Govan, Partick and Shawlands, so it understands local place names and records them correctly instead of mangling them like a generic robot.
What's the guarantee?+
It pays for itself in 30 days or it's free. There's no contract and you can cancel anytime — €0.40 per answered call or €69/month for unlimited.
Built for estate agents across Glasgow
Winnen learns your patch — the streets, developments and neighbourhoods buyers ask for across West End, Govan, Partick and Shawlands — so it answers like someone who actually knows Glasgow. It's tuned to a portal-driven market where Rightmove and Zoopla enquiries spike in the evenings and Saturday is the big viewing day, and it keeps both your sales and lettings lines covered when negotiators are out on appointments across Scotland.
Live demo · zero risk
Stop sending customers to voicemail
Start in minutes, or hear it live first — it answers like your front desk, books a real appointment, and handles the questions your customers actually ask.
Every day you wait is another day of calls going to voicemail — and to the business down the road.
- No contract
- No setup fee
- €0.40 per call
- Cancel anytime