24/7 AI receptionist for hotels
Never miss another call in Glasgow
Winnen answers every call in your hotel's voice — checking availability, quoting rates and booking rooms straight into your PMS — so an empty desk or a busy night never costs you another reservation.
No subscription · set up in under an hour
- Answers every call, 24/7
- Books into Mews, Cloudbeds & RoomRaccoon
- €0.40 per call — no monthly fee
- Pays for itself in 30 days or it's free
The missed-call problem
Every unanswered call is a guest booking somewhere else
When the desk is mid check-in or there's no night reception, the phone in your Glasgow hotel simply rings out — and a third or more of those calls are travellers ready to book tonight. Phone reservations convert at 30-50% when answered live but under 10% once they hit voicemail, so every missed ring is mostly lost revenue. Most callers won't try twice: they book the hotel down the road in Scotland, or fall back to a commission-charging booking site.
Source · StayNTouch and independent-hotel call-centre analyses, 2026; revenue figures converted from USD.
How it works
Your phone rings while you're busy or closed. Instead of voicemail, the call forwards to Winnen.
Your AI receptionist picks up in seconds and talks like your front desk — answering questions on services, prices and availability.
The appointment lands on your calendar and you get a summary. The customer's booked before they call anyone else.
Try it yourself · live 24/7
Don't take our word for it.
We'll call you.
Enter your number and our AI receptionist calls you in seconds — the same AI your customers would reach. No download, no signup.
Every call your hotel gets, handled
From a same-day room request to a late-arrival heads-up, Winnen answers the calls your front desk can't always reach — and turns them into bookings and clear notes.
A traveller wants a double for next Friday and Saturday in Glasgow. Winnen checks your live availability, quotes the right rate, and takes the booking instead of letting it ring out.
Whether it's a fresh reservation, a confirmation, or moving the dates of an existing stay, Winnen makes, confirms or modifies the booking straight in your PMS and reads the details back.
Guests calling to say they'll be in after 10pm, or asking how late they can still check in. Winnen reassures them, notes the arrival time, and flags it for the front desk.
Callers asking the best way in from the station or airport, where to park, and whether you offer transfers in Glasgow. Winnen gives clear, accurate answers in your words.
Questions about breakfast times, restaurant and bar hours, and whether room service is available. Winnen answers from your real schedule, day or night.
A cot for a toddler, an accessible room, an extra bed, your pet policy, or connecting and family rooms. Winnen captures the request accurately and logs it against the booking.
“We used to lose the evening calls completely — one person on the desk can't check a guest in and answer the phone at the same time. Winnen picks up every time, books the room straight into our system, and we get a tidy summary in the morning. It paid for itself in the first fortnight.”
Owner · a hotels business
The honest comparison
Stack it up
Beyond the phone
It runs your whole front desk
Answering the phone is just the start. Inbox, calendar, payments, reviews and CRM are all built in, all on one plan.
Every call and text in one thread per customer — recordings, voicemail and AI summaries included.
It books into your calendar, and a booking link lets customers grab a slot, with text confirmations and reminders.
Send a pay-link by text — card, iDEAL or Tap to Pay. The receipt logs itself back. Powered by Stripe.
After every job it asks for the review, steers unhappy customers to you first, and drafts your Google replies.
Every contact gets a timeline of calls, texts, payments and reviews. Tagged, owned and searchable.
It knows your services, prices and booking rules, and answers in your own voice — not a generic bot.
Everything included. One number, one login, one bill — no add-on tax, no per-seat surprises.
The math
What missed calls cost you
You're losing about
€359,856
a year walking to your competitor.
Winnen costs €69/mo. Recover even a fraction of that leak and it's a 435×.
Plug the leak→Drag the sliders to your own numbers. Assumes you'd win 1 in 3 of the calls you currently miss.
One simple plan
Everything you need to never miss a call
- A 24/7 AI receptionist on your own number — answers every call
- Books straight into your calendar
- Custom-trained on your services, prices & booking rules
- Your own voice & tone — callers think it's your front desk
- Call summaries, transcripts & recordings in your inbox
- Unlimited calls, every feature — no usage tiers, no overage bills
- Done-for-you setup & number connection
- Live in under an hour — we build and train it for you
No contract · cancel anytime · it pays for itself or it's free
Quick answers
Winnen is €0.40 per answered call with no subscription, or €69/month for unlimited calls. It pays for itself in 30 days or it's free — no contract, cancel anytime.
Yes. Winnen answers 24/7 — evenings, weekends, the overnight hours when your Glasgow hotel has no night reception, and the check-in rush when the desk is busy with a guest.
Yes. Winnen books and updates reservations directly in PMS platforms like Mews, Cloudbeds, RoomRaccoon, Guestline and Little Hotelier, so it's a real booking, not another message to chase.
Neither — it's a custom-trained AI receptionist that speaks naturally, answers questions about your rooms and rates, and books the stay. Complex calls hand off to your team.
It pays for itself — or it's free.
If Winnen doesn't book you more business than it costs in your first 30 days, you don't pay a cent. No contract, no lock-in.
Frequently asked questions
Will Winnen actually write the booking into our PMS?+
Yes. Winnen creates and updates reservations directly in systems like Mews, Cloudbeds, RoomRaccoon and Guestline. You get a real booking on the calendar, not a voicemail to action later.
Our rooms, rates and policies are unusual — will it get them wrong?+
Winnen is trained on your specific room types, rates, cancellation rules and policies before it takes a single call. If it's ever unsure, it says so and takes a message rather than guessing.
Guests expect a warm human voice — won't an AI sound robotic?+
Winnen speaks naturally in your hotel's tone and most callers can't tell. It's far warmer than a voicemail or a phone ringing out, and it never sounds rushed during the check-in crunch.
What happens with a complaint, a VIP, or a complex request?+
Winnen recognises when a call needs a person and either hands off to your team or takes a detailed message with a summary, so nothing sensitive is left to chance.
Can it handle callers in Glasgow who speak different languages?+
Yes. Winnen handles English and the other languages your Glasgow guests use, switching naturally so international travellers are looked after.
Is recording and handling guest data with AI GDPR-compliant?+
Yes. Callers are told they're speaking with an AI and that the call may be recorded, data is limited to what the booking needs, and you keep a documented lawful basis under UK GDPR.
Can we keep our existing phone number?+
Yes. You keep your number and simply forward calls to Winnen — all of them, or only the ones you miss after hours or when the desk is busy.
How long does setup take in Glasgow, and what's the guarantee?+
Most Glasgow hotels are live within a few days. There's no contract, you can cancel anytime, and it pays for itself in 30 days or it's free.
Built for hotels across Glasgow and Scotland
City-centre hotels in Glasgow may run a 24-hour desk, but the guesthouses, inns and B&Bs across Scotland rarely do — so the evening, overnight and weekend calls are exactly the ones that go missing. Every booking Winnen captures on your own line is a direct booking, sparing you the 15-18% commission a booking site takes. From West End, Govan, Partick and Shawlands, travellers reach a real, helpful answer instead of voicemail, and questions about parking, visitor levies and late check-in get sorted on the first call.
Live demo · zero risk
Stop sending customers to voicemail
Start in minutes, or hear it live first — it answers like your front desk, books a real appointment, and handles the questions your customers actually ask.
Every day you wait is another day of calls going to voicemail — and to the business down the road.
- No contract
- No setup fee
- €0.40 per call
- Cancel anytime