24/7 veterinary answering service · the UK
Never miss another call in the UK
Winnen's AI receptionist answers every call your the UK clinic can't get to — mid-consult, after hours, at the weekend, when the front desk is restraining an animal or already on another line — and books the client before they ring the practice down the road. €0.40 per answered call, no subscription.
- Answers client & emergency calls 24/7
- Books into ezyVet, Provet Cloud & RoboVet
- €0.40 per call · no monthly fee
- Pays for itself in 30 days or it's free
Try it yourself · live 24/7
Don't take our word for it.
We'll call you.
Enter your number and our AI receptionist calls you in seconds — the same AI your customers would reach. No download, no signup.
The cost of a missed call
A missed call in the UK is a pet owner registering somewhere else
Your front desk is brilliant and completely stretched. Mid-morning, at lunchtime and through Monday's rush, the phone rings while someone is restraining a frightened dog or already on another line — so around a quarter of calls to a typical the UK clinic go unanswered, most of them during opening hours. The owner of a limping spaniel won't leave a voicemail; they ring the next clinic in the UK or an emergency centre and register their pet there. Winnen answers every one of those calls, day or night, so the client books with you instead.
Source · VHMA / Today's Veterinary Business call-handling benchmarks, 2023–2025
How it works
Your phone rings while you're busy or closed. Instead of voicemail, the call forwards to Winnen.
Your AI receptionist picks up in seconds and talks like your front desk — answering questions on services, prices and availability.
The appointment lands on your calendar and you get a summary. The customer's booked before they call anyone else.
What Winnen handles for your the UK clinic
Trained on your services, your fees, your vets' diaries, your species mix and your triage rules — not a generic script.
Books, moves and cancels consults and check-ups, then offers freed slots to your waiting list — without pulling anyone off the floor.
Takes the 'he's off his food / she's limping' calls, asks the triage questions you set, and books the right slot or flags genuine urgency. It never gives clinical advice.
Answers evenings, weekends and bank holidays and routes a true emergency straight to your on-call vet or out-of-hours service, logging the call as it goes.
Handles flea, worm and long-term medication refill requests, captures the details and queues them for a vet to approve.
Books vaccination, booster and microchip appointments and answers the 'when is he due?' reminder calls.
Registers new pets and transfers clients from another practice, capturing the details so the first visit is ready to go.
“Monday mornings we used to lose call after call while the team was flat out. Now every one is answered, the real emergencies reach our on-call vet, and most appointments are booked before we've drawn breath.”
Practice owner · a small-animal veterinary clinic
The honest comparison
Stack it up
Beyond the phone
It runs your whole front desk
Answering the phone is just the start. Inbox, calendar, payments, reviews and CRM are all built in, all on one plan.
Every call and text in one thread per customer — recordings, voicemail and AI summaries included.
It books into your calendar, and a booking link lets customers grab a slot, with text confirmations and reminders.
Send a pay-link by text — card, iDEAL or Tap to Pay. The receipt logs itself back. Powered by Stripe.
After every job it asks for the review, steers unhappy customers to you first, and drafts your Google replies.
Every contact gets a timeline of calls, texts, payments and reviews. Tagged, owned and searchable.
It knows your services, prices and booking rules, and answers in your own voice — not a generic bot.
Everything included. One number, one login, one bill — no add-on tax, no per-seat surprises.
The math
What missed calls cost you
You're losing about
€269,280
a year walking to your competitor.
Winnen costs €69/mo. Recover even a fraction of that leak and it's a 325×.
Plug the leak→Drag the sliders to your own numbers. Assumes you'd win 1 in 3 of the calls you currently miss.
One simple plan
Everything you need to never miss a call
- A 24/7 AI receptionist on your own number — answers every call
- Books straight into your calendar
- Custom-trained on your services, prices & booking rules
- Your own voice & tone — callers think it's your front desk
- Call summaries, transcripts & recordings in your inbox
- Unlimited calls, every feature — no usage tiers, no overage bills
- Done-for-you setup & number connection
- Live in under an hour — we build and train it for you
No contract · cancel anytime · it pays for itself or it's free
Veterinary answering service in the UK — the essentials
€0.40 per answered call with no subscription, or €69/month for unlimited calls. Backed by a guarantee: it pays for itself in 30 days or it's free.
Yes — Winnen answers 24/7, triages urgency and routes a genuine emergency to your on-call vet or out-of-hours service, then logs a summary to your inbox. It never gives clinical advice.
Yes. Winnen books into ezyVet, Provet Cloud, RoboVet, Merlin and Vetstoria, plus Google Calendar and most PMS and online-booking systems.
It pays for itself — or it's free.
If Winnen doesn't book you more business than it costs in your first 30 days, you don't pay a cent. No contract, no lock-in.
Frequently asked questions
Can it integrate with ezyVet, Provet Cloud or Animana?+
Yes — Winnen books directly into ezyVet, Provet Cloud, RoboVet, Merlin and Vetstoria, plus Google Calendar and most PMS and online-booking tools. Anything niche, we connect during setup.
Can it tell a real emergency from a routine call?+
It asks the triage questions you define and, at any sign of genuine clinical risk — collapse, bleeding, breathing trouble — it routes the caller straight to your on-call vet or out-of-hours service. It triages and books only; it never diagnoses or gives clinical advice.
Will my clients in the UK know it's AI?+
Winnen introduces itself transparently as your AI receptionist and handles upset owners calmly and kindly. What clients remember is that someone answered instead of voicemail — and that their pet got seen.
Will it cope with breed names, medication names and local accents?+
Yes. Winnen is trained on veterinary vocabulary — breeds, drugs and procedures — and on your own service list, and it understands regional accents and dialect across the UK.
Is it GDPR-compliant for recording calls and pet-owner data?+
Yes. Winnen is GDPR-compliant, plays a recording notice, captures consent and stores call data securely in the EU. It only triages and books — clinical decisions stay with your registered vets.
Do I have to change my phone number?+
No. Winnen sits behind your existing the UK number using busy / no-answer / after-hours forwarding — you only forward the calls you'd otherwise miss.
How long does setup take?+
Under an hour. Share your services, fees, opening hours, triage rules and on-call arrangements; we train the line, connect your diary, you test it and go live.
What if it doesn't book us more appointments?+
Then it's free. If Winnen doesn't book you more business than it costs in your first 30 days, you don't pay a cent. No contract, cancel anytime.
Live demo · zero risk
Stop sending customers to voicemail
Start in minutes, or hear it live first — it answers like your front desk, books a real appointment, and handles the questions your customers actually ask.
Every day you wait is another day of calls going to voicemail — and to the business down the road.
- No contract
- No setup fee
- €0.40 per call
- Cancel anytime